FAQ

Absolutely, we offer system integration to help seamlessly integrate our services with your existing systems. Our team of experts will work closely with your IT department to ensure a smooth and efficient integration process, minimizing disruption to your operations.

Yes, we offer one-year agreements to our clients. However, we understand that every business is unique, so we are open to discussing flexible contract terms that meet your specific needs and preferences.

Yes, our facilities boast comprehensive climate control systems tailored to each region's needs, guaranteeing optimal storage conditions for your merchandise. These systems safeguard your products against temperature fluctuations and humidity, preserving their quality and integrity.

Yes, we have comprehensive insurance coverage that includes protection against damages caused by natural disasters. You can rest assured that your merchandise is fully protected in the event of any unforeseen circumstances.

Our storage fees are based on several factors, including the volume and type of merchandise being stored, as well as any additional services required. We offer competitive pricing and can provide you with a personalized quote based on your specific needs and requirements.

Our pick accuracy rate is consistently above 99.9%, thanks to our advanced warehouse management system and highly trained staff. We take great pride in ensuring accurate order fulfillment for our clients, minimizing errors and maximizing customer satisfaction.

Yes, we offer a range of additional services to meet your specific needs. Our services include kitting, labeling, engravings, and embroidery. These services can help you customize your products and enhance your brand's identity.

Yes, we can accommodate personalized shipments with customized packaging and supplies. Whether you need custom boxes, labels, tape, or other packaging materials, we can ensure that your shipments are uniquely branded and tailored to your specifications.

We work with a variety of carriers to provide you with flexible shipping options. Some of the carriers we work with include FedEx, UPS, USPS, and DHL, among others. We can help you choose the best carrier for your specific shipping needs.

Yes, we offer international shipping services to help you reach customers around the globe. Whether you need to ship products overseas or to neighboring countries, we can help you navigate the complexities of international shipping and ensure that your products reach their destination safely and on time.

The cutoff for same-day order processing is noon local time. Orders received before this time will be processed and shipped out on the same day.

In the rare event of lost stock or shipments sent incorrectly, we have procedures in place to address these issues promptly. Our team will investigate the situation, determine the cause of the error, and take corrective action to resolve the issue. We will work closely with you to ensure that any lost stock is replaced or refunded, and any incorrectly shipped items are returned or exchanged as needed.

Yes, you can speak directly with a customer service representative if you have any questions or need assistance. Our team is here to help and can be reached by phone or email during business hours.

Yes, we offer technology support to help resolve any system or technology issues you may encounter. Our team of experts is available to assist you with any technical questions or problems you may have.

Yes, we offer customized reporting options for inventory and orders. Our system allows for detailed reports that can be tailored to your specific needs, providing you with valuable insights into your inventory and order management processes.